Hey seliphail,
Thanks for the feedback! You may not know this but staff members are usually very very busy. Since this server is growing in size and as the days go on, we get more and more members asking for water, lava, fire, portals lit, grief rollback, etc.. As well as the occasional member who feels the need to harass/cause problems.
Now, I can't speak for all the staff members here, but there are plenty of times where I get so focused on helping someone that even though I see someone else asked for help, I forget shortly after finishing my original task!
Seeing as there are many people talking, asking for help, demanding things, a lot of chat goes unnoticed or becomes a blur. That's why we have a /helpop option! What that does is it adds a little red title to the message, making it easier to see! It'll look something like this
[HelpOp] seliphail: Help! I've been griefed!
Now, even though that makes it slightly more visible, some staff members may not see it right away so please be patient and please bare with us. We're only human and can only do so much!
Hopefully that helps!
~impishmonkey
